Hair Service Terms & Conditions
Your time is valuable, and so is mine. To provide the best possible service and maintain fairness for all clients, please take a moment to read and understand the following policies before booking.
By booking an appointment, you agree to the following terms, which are in place to ensure a professional, respectful, and fair experience for both client and stylist.
💳 Deposits & Booking
- All appointments require a deposit to secure your time slot.
- The deposit is applied to your final service unless a late cancellation or no-show occurs.
- Your appointment is not confirmed until the deposit has been received.
📆 Cancellation & Rescheduling
- 48+ hours notice: You may cancel or reschedule with a full deposit refund.
- 24–48 hours notice: You may reschedule your appointment, but the deposit becomes non-refundable and will be applied to your next treatment.
- Less than 24 hours notice: The deposit is forfeited.
- No-shows: The deposit is lost, and a new one is required to rebook.
⏱️ Late Arrivals
- Please arrive on time to avoid cutting into your appointment.
- If you are more than 15 minutes late, I may need to reschedule to avoid affecting other clients, and your deposit may be forfeited.
⚠️ Repeat Cancellations
- After three (3) late cancellations or no-shows, you will no longer be allowed to book future appointments.
💸 Refunds
- Refunds are only given when appointments are cancelled more than 48 hours in advance.
- If a service has been rendered, no refunds will be issued.
- Gift cards, promotional offers, and deposits outside the stated policy are non-refundable.
💬 Exceptions
I understand that life happens emergencies, illness, and unexpected events are part of reality.
- If you are experiencing an emergency or genuine illness, please contact me directly. I may, at my discretion, make a one-time exception to the policy.
- These exceptions are handled case-by-case, and documentation (such as a doctor’s note) may be requested in certain circumstances.
💇♀️ Consultations & Patch Tests
- Colour and chemical services may require a patch test at least 48 hours prior to your appointment.
- Failure to complete the patch test when required will result in cancellation of your appointment, and the deposit will be forfeited.
💸 Pricing & Payments
- Prices listed are starting prices and may vary based on hair length, thickness, condition, or time required.
- Final pricing will be discussed during your consultation before the service begins.
- Full payment is due at the time of your appointment.
- Accepted payment methods: Cash, card. and bank transfer.
🔁 Refunds
- Refunds are only offered when cancellations are made more than 48 hours in advance.
- Once a service has been completed, no refunds will be given.
- If you are dissatisfied with the outcome, please see the Satisfaction Policy below.
❤️ Satisfaction Policy
If you are unhappy with your hair after your appointment, please contact me within 3 days.
- I will offer a one-time adjustment (at no extra cost), provided:
- The issue is due to an error in service, not a change of mind.
- You followed the recommended aftercare instructions.
- No corrections will be made after 3 days or if hair has been altered by another stylist.
📸 Photos & Social Media
- I may take before-and-after photos for portfolio or social media use.
- If you prefer not to be photographed or shared, just let me know — your privacy will always be respected.
👩👧 Children & Guests
- To maintain a calm and safe salon environment, children and additional guests are not permitted unless they have an appointment or it’s been pre-arranged.
❗ Right to Refuse Service
Your comfort and mine are equally important. I reserve the right to refuse service to anyone who is:
- Disrespectful, abusive, or behaves inappropriately
- Under the influence of alcohol or drugs
- Late beyond the grace period
❤️ Final Note
This policy isn’t meant to be harsh — it’s about mutual respect and maintaining a fair and sustainable business. Thank you so much for your kindness, loyalty, and understanding. I truly appreciate your support! 💇♀️